customer information

Customer Information

1. Your Contractual Partner
2. Order Process, Closing of Contracts
3. Consumer Rescission Rights
4. Archiving of Your Order
5. Warranty
6. Customer Service
7. Information According to the German Battery Law
8. Information According to the German Used Oil Act
9. Alternative settlement of disputes and OS- Platform

1. Your Contractual Partner

When Customers are placing orders in Seller’s online store, they enter into a contract with:

Bastian Hüsch, Grenzhausener Strasse 45a, 56191 Weitersburg, Germany, telephone +49 (0) 26 22/88 53 686, fax: +49 (0) 26 22/88 53 687, e-mail: info@saegenspezi.de , sales/VAT ID: DE241611976

2. Order Process, Closing of Contracts

By placing an order, the Customer is making a binding offer to the Seller to enter into a contract. The Seller has the option to accept this offer by sending an order confirmation to the Customer within 24 hours after the receipt of the order via e-mail. The sending of this order confirmation shall constitute the closing of the contract.

Whenever the Customer finds a desired product in the online store, the Customer can click on the product name or product image to obtain more detailed information about the product. A click on the button [add to shopping cart] will result in the placement of the item in the shopping cart. The Customer has the option to review the shopping cart at any time by clicking on the [shopping cart] icon. To remove or update items and quantities in the shopping cart, the Customer simply clicks on the respective icons [remove] or [update]. When the Customer is ready to purchase the items in the shopping cart, the Customer clicks on the [go to checkout] button on the shopping cart page.

During the checkout process, the Customer has the option to set up a customer account and is asked to enter his/her billing and shipping information. The Customer also chooses the mode of payment and shipping. Prior to the placement of the order, the Customer sees a “summary” overview of the order. At this point, the Customer has the opportunity to review all of the data entered and to make changes by using the [edit] function to delete or modify items. It is also possible to correct entries by using the browser to go back to the previous page or by aborting the order process and starting all over again. To make a purchase, the Customer has to click the [place order] button. As a result, the order will be sent to the seller. In response the Seller sends the Customer an e-mail confirmation that the order has been received. This message is the order confirmation.

3. Consumer Rescission Rights

The following rescission right applies to consumers only:

Rescissions Rights Disclosure

Right to Rescind

Consumers have the right to rescind this contract within fourteen days without having to state grounds for the rescission.

The rescission period begins on the day the consumer or any third party designated by the consumer who is not a transportation entity have/has taken possession of the goods and remains in effect for a total of fourteen days thereafter.

Consumers who wish to exercise their right to rescind are required to make a definitive declaration to that they have decided to rescind from the contract to the Seller (Bastian Hüsch, Grenzhausener Strasse 45a, D-56191 Weitersburg, Germany, telephone +49 (0) 26 22/88 53 686, fax: +49 (0) 26 22/88 53 687, e-mail: info@saegenspezi.de ) in writing (e.g. via regular mail, telefax or e-mail). Consumers may use the enclosed rescission template form, however, its use is not mandatory.

To meet the rescission deadline, it is sufficient for consumers to send the rescission notice prior to the expiration of the rescission period.

Consequences of Rescission

If the Customer rescinds from the contract, the Seller shall reimburse all payments, including the costs of delivery (with the exception of added costs incurred as a result of the fact that the Customer has chosen a different delivery mode than the one offered by the Seller as the most cost effective standard delivery mode) promptly and no later than within fourteen days after the rescission notice has been received by the Seller. The Seller shall use the same mode of payment for the reimbursement the Customer used for the original transaction unless otherwise expressly agreed upon with the Customer. Under no circumstances shall the Customer be billed for any charges in relation to the reimbursement. The Seller may refuse a reimbursement until the goods have been returned to the Seller or until the Customer proves that the goods have been returned. The earlier of these dates shall apply.

The Customer shall send back or return the goods immediately and in any event no later than within fourteen days after the day the Customer has notified the Seller of the rescission. The Customer shall be deemed to have met the deadline as long as the goods are sent back prior to the expiration of the fourteen-day deadline. The Customer shall absorb the direct return shipping costs for the goods.

The Customer shall be required to absorb any value decline of the goods only if the value decline is the result of the handling of the goods that is not necessary for the inspection of the condition, properties and functions of the goods.

Rescission Form Template

(If you would like to rescind from the contract, please complete this form and return it to us)

To

Bastian Hüsch

Grenzhausener Strasse 45a

D-56191 Weitersburg

Fax: +49 (0) 26 22/88 53 687

E-mail: info@saegenspezi.de

I/we (*) herewith revoke the agreement I/we (*) entered into for the purchase of the following goods (*)/the rendering of the following services (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature(s) of the consumer(s) (required only if a hard copy of the rescission notice is sent in)

Datem

(*) Strike through anything that does not apply.

4. Archiving of Your Order

The Seller shall store Customer’s order and the entered order data. The Seller shall send an e-mail confirmation for the receipt of the order followed by an official order confirmation with all purchase order data. Prior to sending the order, the Customer also has the option to print out the order as well as the General Terms and Conditions. Customers who have created customer accounts have access to all orders they have placed at any time.

5. Warranty

If you are a consumer, the warranty is subject to legal regulations..

6. Customer Service

In the event of questions, complaints or claims, Customers may contact Seller’s customer service department Monday through Friday from 9 am through noon and from 1 pm to 5 pm at phone numbers 49 (0) 26 22 / 88 53 686 as well as via e-mail at info@saegenspezi.de .

7. Information According to the German Battery Law

In conjunction with the distribution of batteries and rechargeable batteries, the Seller, as a dealer pursuant to the German Battery Law, is required to advise Customers as follows: You are required by law, to return used batteries and rechargeable batteries after the end of their useful life. As consumers, you may return used batteries and rechargeable batteries from our assortment to our shipping warehouse free of charge or send them back to us. However, you also have the option to return used batteries and rechargeable batteries to municipal waste collection sites or to local retailers. Please remember that used batteries and rechargeable batteries must not be disposed of along with household waste. The icon of a crossed out garbage can on batteries and rechargeable batteries alerts you to this requirement. Warning: Due to the substances batteries contain, the improper disposal of batteries and rechargeable batteries may have damaging effects on the environment and human health. Hence, the separate collection and recycling of used batteries is particularly important for the protection of the environment and human health. Batteries and rechargeable batteries are also marked with the chemical symbols of the respective hazardous substances they contain. Batteries that contain more than 0.0005 mass percent of quick silver, more than 0.002 mass percent of cadmium or more than 0.004 mass percent of lead are identified with the chemical symbols of the respective metals (e.g. "Cd" for cadmium, "Pb" for lead and "Hg" for quick silver).

8. Information According to the German Used Oil Act

We will accept returns of any combustion engine or transmission oils purchased from us free of charge for the purpose of proper disposal. The return option also extends to oil filters and oil containing waste regularly collected when performing oil changes. The return address can be found in the Information Required by Law section of this website. You can personally drop of any used oil or oil filters and oil containing waste regularly collected during oil changes at our company. As an alternative, you can send these returns in via mail if you are willing to pay for the postage. Make sure you mark the packages as containing dangerous goods if you are returning used oil and use suitable containers.

9. Alternative settlement of disputes and OS- Platform

The European Commission offers a platform on the website: https://ec.europa.eu/consumers/odr/ which allows an online settlement of disputes (OS). We are not prepared or committed to take part on a settlement of disputes procedure of the local consumer protections.